Effective date: September 17, 2026
Dreamedia (“Dreamedia,” “we,” “us,” or “our”) is a brand of Gerringer and Associated, LLC. We design, sell, and install home theater, audio, and smart home systems. This Privacy Policy explains what personal information we collect through dreamediaav.com, our consultations, our text messaging program, and our other services, how we use it, who we share it with, and the choices you have.
Information we collect
Information you give us. When you contact us, book a consultation, request a quote, create an account, place an order, or text us, we collect information such as:
- Your name, email address, phone number, and mailing or installation address
- Project details, including room dimensions, photos, floor plans, equipment preferences, and budget
- Order, delivery, and installation information
- Messages you send us by email, web form, phone, or text message
- Payment information, which is collected and processed by our payment processors. We do not store full card numbers.
Information collected automatically. When you visit our website we collect your IP address, browser and device type, pages viewed, referring pages, and similar usage data through cookies, pixels, and similar technologies.
Information from other sources. We may receive information from review platforms, advertising and analytics partners, manufacturers, and financing or payment partners you choose to use.
How we use your information
- Respond to your questions and provide consultations, system designs, and quotes
- Process orders and payments, arrange delivery, and schedule and perform installations
- Provide customer support, warranty support, and service follow-up
- Send transactional messages about your inquiry, order, or project
- Send marketing emails, which you can unsubscribe from at any time
- Operate, secure, and improve our website and services, and prevent fraud
- Comply with legal obligations and enforce our terms
Text messaging (SMS)
If you text us at (469) 312-1502, or give us your mobile number and agree to receive texts, we collect your mobile number, the content of our messages, and the date and time of your consent. We use this information only to communicate with you about your inquiry, consultation, order, delivery, installation, and support. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. See our SMS Terms & Conditions for full program details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information sharing described in this policy and will not be shared with any third parties. We may share mobile information with service providers, such as our phone and messaging platform, only as needed to deliver our messages and support you.
How we share your information
We share personal information only as described below:
- Service providers that help us run our business, such as payment processing, e-commerce and website hosting, shipping, email delivery, phone and messaging services, customer relationship management, accounting, and analytics
- Installation partners and manufacturers when needed to complete your project, fulfill your order, or register a warranty
- Advertising and analytics partners through cookies and similar technologies on our website, as described in Privacy Choices
- Legal and safety purposes, when required by law or to protect our rights, customers, or others
- Business transfers, if our business is sold, merged, or reorganized
We do not sell personal information for money. Some sharing with advertising partners for targeted advertising may be considered a “sale” or “sharing” under certain U.S. state privacy laws. You can opt out on our Privacy Choices page. SMS opt-in data and consent are never shared for these purposes.
Cookies and tracking
We use cookies, pixels, and similar technologies to keep the site working, remember your cart, understand how the site is used, and measure and personalize advertising. You can control cookies through your browser settings and our Privacy Choices page. Disabling some cookies may affect how the site works.
How long we keep information
We keep personal information for as long as needed to provide our services, support your system, maintain business and tax records, resolve disputes, and meet legal requirements. When information is no longer needed, we delete or de-identify it.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights and choices
- Access, correction, and deletion: depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information.
- Targeted advertising: opt out on our Privacy Choices page.
- Email: use the unsubscribe link in any marketing email.
- Text messages: reply STOP to any message to opt out. Reply HELP for help.
To make a request, email hello@dreamediaav.com or call 1-877-417-9000. We will verify your request before acting on it and will not discriminate against you for exercising your rights.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date above.
Contact us
Dreamedia (Gerringer and Associated, LLC)
8745 Gary Burns Drive, Suite 160
Frisco, TX 75034
Email: hello@dreamediaav.com
Phone: 1-877-417-9000